Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2001 Dodge Stratus. Overall my experience was positive. My vehicle needed work on the horn, and window controls. The service was completed the next day. I received paperwork, and the customer service was good. Now my door keeps comming off. I think the staff did not take the door off properly. I have set up an appoinment for them to fix my vehicle in the future.
