JD Byrider I own a 2004 FORD EXPLORER. I brought my vehicle in because it was making noise. It ended up that the hub went out and there was a pulsating in my brakes when I would come to a completed stop. They said the brakes was probably cause by the hub going out. They had my vehicle for a couple hours. It was under warranty and I did receive paperwork. The staff was great, they're awesome. My vehicle is good but the thump starting happening again, so I hope my hub didn't go out. Overall my service experience with JD Byrider was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WV: I own a 2003 DODGE NEON. My overall experience was positive. My s...	08/26/2010
	NV: I own a 2000 DODGE DURANGO. Overall my service experience with J....	08/26/2010
	AL: I own a 2002 TOYOTA COROLLA. My overall experience was positive. ...	08/26/2010
	NV: I own a 2001 FORD TAURUS. Overall, my purchase experience with JD...	08/26/2010
	OH: I own a 2004 FORD EXPLORER. I brought my vehicle in because it was making noise. It ended up that the hub went out and there was a pulsating in my brakes when I would come to a completed stop. They said the brakes was probably cause by the hub going out. They had my vehicle for a couple hours. It was under warranty and I did receive paperwork. The staff was great, they're awesome. My vehicle is good but the thump starting happening again, so I hope my hub didn't go out. Overall my service experience with JD Byrider was positive.	08/26/2010
	TX: I own a 2001 CHEVROLET CAVALIER. My overall experience was positi...	08/25/2010
	GA: I own a 2005 KIA SEDONA. I brought my car in because the starter ...	08/25/2010
	IA: I own a 2001 CHEVROLET VENTURE. My experience was negative becaus...	08/25/2010
	TX: I own a 2005 DODGE STRATUS. Overall, my purchase experience was p...	08/26/2010
	OH: I own a 2002 OLDSMOBILE ALERO. I brought my vehicle in because it...	08/26/2010
	VA: I own a 2000 CHEVROLET LUMINA. Overall my service experience with...	08/26/2010
	OH: I own a 2001 DODGE CARAVAN. I brought my vehicle in because the c...	08/26/2010
	IL: I own a 2001 OLDSMOBILE BRAVADA. My salesperson was Tony, and he ...	08/25/2010
	OH: I own a 2001 MITSUBISHI GALANT. Overall, my purchase experience w...	08/26/2010
	NV: I own a 1998 CHEVROLET CAVALIER. My overall experience was positi...	08/26/2010