How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

PA: I own a 2002 Buick Century. Overall my experience was positive. I...

07/10/2008

PA: I own a 2001 MAZDA MPV. My sales person was Adam. I was there for...

07/10/2008

AL: I own a 2000 Dodge Neon. Mike sold me the car. The car was in goo...

07/09/2008

FL: I own a 1998 OLDSMOBILE Cutlass. I brought my car in because it w...

07/09/2008

Positive Comment

MI: I own a 2001 Ford Taurus. I brought in my car because it keep stopping. They fixed the A/C Compressor. It took them a couple of hours to do. It was under warranty and I did get a receipt for the work. No problem with the car. And the staff was okay. Overall, my experience was positive.

07/09/2008

TN: I own a 2003 Ford Taurus. I worked with Kristy and she was very n...

07/10/2008

AL: I own a 2000 Hyundai Sonata. Overall my experience was positive. ...

07/09/2008

FL: I own a 2003 Dodge Stratus. Overall my experience was positive. L...

07/09/2008

OH: I own a 2002 Chrysler Town & Cou. My overall sales experience was...

07/09/2008

IA: I own a 1997 Mercury Villager. I brought my car in for the ball j...

07/09/2008

FL: I own a 2000 Pontiac AZTEK. Andrew sold me the car. The car was i...

07/09/2008

OH: I own a 2001 CHEVROLET TrailBlaze. My sales person was Randall an...

07/09/2008

NC: I own a 2005 CHEVROLET Venture. Overall my experience was positiv...

07/10/2008

TN: I own a 2002 CHEVROLET Malibu. Darren was my salesperson and he w...

07/10/2008

FL: I own a 2000 OLDSMOBILE Silhouette. My sales person was Charles a...

07/09/2008

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7/20/2008
369,371
95%
88%


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