J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 1999 Ford Contour. I brought my car in for a oil change, ...	07/30/2008
	FL: I own a 2000 Hyundai Sonata. Overall my experience was positive. ...	07/30/2008
	IN: I own a 2001 Pontiac Grand Am. My overall experience was neutral ...	07/30/2008
	AL: I own a 2001 Pontiac Grand Am. Overall my experience was positive...	07/31/2008
	FL: I own a 1998 Ford Mustang. Tony was the salesperson that helped m...	07/30/2008
	IN: I own a 2001 Ford Windstar. Overall my experience was positive. My vehicle was creeking, and grinding, so I had service. My vehicle was under warranty, and I received paperwok. You guys sent my car to another dealership, so you let me pick up from there. I did not go back to get paperwork, and my car is doing the same thing. The creeking, and grinding is still going on, but not as much as it was before. Your staff was nice to me. The complete service for about two days.	07/30/2008
	FL: I own a 2001 CHEVROLET Impala. I brought my car in for the thermo...	07/30/2008
	OH: I own a 1999 CHEVROLET Malibu. My overall experience was positive...	07/31/2008
	WI: I own a 2002 Pontiac Grand Prix. I had an overall positive experi...	07/31/2008
	WV: I own a 1999 Dodge Dakota. Overall my experience was positive. Al...	07/31/2008
	GA: I own a 2000 Pontiac Grand Am. Overall my experience was positive...	07/30/2008
	TN: I own a 1999 OLDSMOBILE Intrigue. I brought it in for a tire rota...	07/30/2008
	IN: I own a 2001 Pontiac Grand Am. Overall my experience was positive...	07/30/2008
	FL: I own a 2004 Dodge Stratus. My experience was positive. I took my...	07/30/2008
	GA: I own a 2000 CHEVROLET Malibu. I brought my car in becuase it was...	07/30/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	8/7/2008

	375,305

	95%

	89%

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