JD Byrider I own a 2006 CHEVROLET MALIBU. I brought my vehicle in for something that was leaking and it was serviced quickly. I had to pay a reasonable price and I did receive paperwork. The vehicle is doing great today and the customer service was fine. Overall, my service experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WV: I own a 2002 SATURN L100. My salesperson's desk was the one to th...	01/26/2012
	TX: I own a 2004 BUICK RENDEZVOUS. I brought my car in for an oil cha...	01/26/2012
	PA: I own a 2005 FORD TAURUS. I took my car in for rear brakes and it...	01/26/2012
	PA: I own a 2008 DODGE DURANGO. My salesperson was Blake and he was e...	01/26/2012
	FL: I own a 2007 PONTIAC GRAND PRIX. My salesperson was Dan and the c...	01/25/2012
	AR: I own a 2004 TOYOTA COROLLA. My vehicle was clean and in good con...	01/26/2012
	PA: I own a 2002 FORD FOCUS. I took my car in for squeaky brakes and ...	01/26/2012
	SC: I own a 2006 CHEVROLET MALIBU. I brought my vehicle in for something that was leaking and it was serviced quickly. I had to pay a reasonable price and I did receive paperwork. The vehicle is doing great today and the customer service was fine. Overall, my service experience was positive.	01/26/2012
	MA: I own a 2004 FORD TAURUS. My salesperson was Chris and the custom...	01/26/2012
	MA: I own a 2004 TOYOTA SCION. I brought my car in for the timing bel...	01/26/2012
	NC: I own a 2001 CHRYSLER PT CRUISER. I took my car in for an oil cha...	01/26/2012
	AL: I own a 2004 KIA OPTIMA. My salesperson was Freddy and he did a g...	01/25/2012
	TX: I own a 2002 PONTIAC G5. My salesperson was Rodney and he was the...	01/25/2012
	WV: I own a 2000 FORD TAURUS. I brought my car in for an oil change a...	01/26/2012
	OH: I own a 2003 PONTIAC MONTANA. My salesperson was a woman and her ...	01/26/2012