Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
CA: I own a 1999 Dodge Neon. My overall experience was positive. I brought the car in to have the door fixed and I got the car back three days later. The car is under warranty and they did give me some form of paperwork. The staff treated me good and as of right now I have had some problems with the door jar light coming on and off.
