Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 1999 CHEVROLET Lumina. My overall experience was positive. My salesperson was Amia who was real good to me. She did not take long at all to have me approved for the vehicle. The car was alright when I first got it but now the engine light has come on.
