Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2000 Daewoo Leganza. I took y car in to the service center to get a oil change and some other things. I didnt get the car back till the next day. I had to pay 25 dollars for the work that was done, but I got a receipt back. I am not having any problems now. The staff treated me alright, and my overall experience was positive.
