JD Byrider I own a 2003 KIA RIO. I brought my vehicle in because the transmission was leaking the door handle was broken and the o2 sensor went out and it was serviced quickly. I had to pay a reasonable price for the o2 ensor and I received paperwork. The vehicle's door is still broken and the wheel berring went out again, I'm going to call Shawn tomorrow. The customer service was great. Overall, my service experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2003 KIA RIO. I brought my vehicle in because the transmission was leaking the door handle was broken and the o2 sensor went out and it was serviced quickly. I had to pay a reasonable price for the o2 ensor and I received paperwork. The vehicle's door is still broken and the wheel berring went out again, I'm going to call Shawn tomorrow. The customer service was great. Overall, my service experience was positive.	01/26/2012
	FL: I own a 2003 SATURN ION. I brought my vehilce in for an oil chang...	01/25/2012
	WV: I own a 2005 FORD TAURUS. I brought my vehilce in for an oil chan...	01/26/2012
	WI: I own a 2001 PONTIAC GRAND PRIX. I brought my car in for an oil c...	01/26/2012
	IA: I own a 2007 CHEVROLET IMPALA. I brought my car in for a dead bat...	01/25/2012
	MA: I own a 2005 PONTIAC GRAND PRIX. My vehicle was clean and in good...	01/26/2012
	TX: I own a 2004 CHRYSLER PACIFICA. I brought my vehicle in for the s...	01/25/2012
	WV: I own a 2006 CHEVROLET COBALT. My salesperson name was Jenna. She...	01/26/2012
	WV: I own a 2006 FORD TAURUS. I brought my vehilce in for an oil chan...	01/26/2012
	WI: I own a 2003 CHEVROLET MALIBU. I brought my car in because my har...	01/26/2012
	TX: I own a 2003 DODGE NEON. I brought my car in for an oil change an...	01/26/2012
	TX: I own a 2007 DODGE CARAVAN. I took the car in for an oil change. ...	01/26/2012
	GA: I own a 2003 MERCURY SABLE. My salesperson was Mike and he was gr...	01/25/2012
	AR: I own a 2004 KIA SEDONA. I brought my vehicle in for the engine l...	01/26/2012
	FL: I own a 2003 FORD EXPLORER. I brought my car in for an oil change...	01/25/2012