Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
NJ: I own a 2000 Ford Focus. My car was in for the check engine was on. They had my car for one day. The service was under warranty. They did give me paper work. The employees were nice. There are no problems with my car today. My overall experience was positive.
