Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
AL: I own a 2003 Mitsubishi Galant. My sales person was Freddy. I was there on saturday and was approved quickly because this was the 3rd car I had bought from there. A plug wire came loose when we were driving, and the engine light came on. I went straight back to the dealership with a note. On monday they called back and asked what happend and by tuesday I had the galant. There are no problems with this car at all. The staff was very professional about the situation and very great to deal with. I actually drove out of my way to this store just for the people there. The experience was very positive.
