J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2002 Ford Taurus. Overall my experience was positive. I w...	07/09/2008
	LA: I own a 2003 SATURN L300. My overall experience was positive. My ...	07/09/2008
	OH: I own a 2008 KIA RIO. I brought my car in because my car kept sta...	07/10/2008
	NC: I own a 2002 OLDSMOBILE Silhouette. Overall my experience was all the way negative. My engine light was on, and I needed an oil change. My vehilce also made a loud noise. Service told me that my vehicle had been serviced, but I know for a fact they did nothing. My change oil light is still on, and my vehicle still sounds like I am cutting the grass. My vehicle was under warranty, and I received paperwork. This is the thrid time that you said you fixed my car, and nothing has been done to it.	07/10/2008
	FL: I own a 2005 Ford Taurus. The salesperson that helped me purchase...	07/09/2008
	FL: I own a 2002 OLDSMOBILE Alero. The salesperson that helped me sel...	07/09/2008
	MS: I own a 2002 Dodge Neon. My overall experience was positive. I br...	07/09/2008
	NC: I own a 1999 CHEVROLET Venture. Overall my experience was neutral...	07/10/2008
	TX: I own a 1999 Mercury Sable. I brought it in for the transmission ...	07/10/2008
	OH: I own a 2003 Chrysler Town & Cou. My overall experience was posit...	07/09/2008
	FL: I own a 2001 Mercury Grand Marq. Christian was the salesperson th...	07/09/2008
	GA: I own a 2000 OLDSMOBILE Intrigue. My salesperson was Mike. He and...	07/09/2008
	OH: I own a 2000 GMC Jimmy. My overall experience was positive. Versh...	07/09/2008
	IL: I own a 2005 Ford Taurus. My overall experience was positive. I b...	07/09/2008
	NJ: I own a 2000 Ford Focus. My car was in for the check engine was o...	07/09/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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Rating System