JD Byrider I own a 2002 GMC ENVOY. Overall my experience was positive. My salesperson was Jim, and he was excellent. I was approved for the car that same day. The car was in good condition and clean when I bought it. I need to take the car to the service center because the brakes are squeaking.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2001 MITSUBISHI GALANT. My overall purchasee experience w...	08/26/2010
	TX: I own a 2005 DODGE RAM TRUCK. My overall experience was positive....	08/26/2010
	TX: I own a 2001 FORD ESCAPE. My overall experience was positive. My ...	08/26/2010
	GA: I own a 2003 BUICK REGAL. Overall my experience with J.D. Byrider...	08/25/2010
	TX: I own a 2003 OLDSMOBILE ALERO. My overall experience was positive...	08/26/2010
	IL: I own a 2002 GMC ENVOY. Overall my experience was positive. My salesperson was Jim, and he was excellent. I was approved for the car that same day. The car was in good condition and clean when I bought it. I need to take the car to the service center because the brakes are squeaking.	08/25/2010
	IN: I own a 2003 FORD TAURUS. My experience was positive. I took my c...	08/25/2010
	TX: I own a 2004 DODGE STRATUS. My overall experience was positive. I...	08/25/2010
	IN: I own a 2002 OLDSMOBILE ALERO. Overall my experience was positive...	08/25/2010
	IL: I own a 2003 CHRYSLER TOWN & COUNTRY. My overall experience was p...	08/25/2010
	GA: I own a 2001 BUICK LESABRE. Overall my experience with J.D. Byrid...	08/25/2010
	PA: I own a 2001 FORD WINDSTAR. Overall, my service experience was po...	08/26/2010
	NV: I own a 2004 PONTIAC GRAND AM. My overall service experience was ...	08/26/2010
	OH: I own a 2002 BUICK LESABRE. My salesperson was Mike and he was ve...	08/26/2010
	GA: I own a 2005 CHRYSLER PT CRUISER. Overall my experience was posit...	08/25/2010