Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 2000 CHEVROLET Venture. My car was in for a tune up and oil change. They had my car for a couple of hours. The employees were very nice. The service was under warranty. They did give me paper work. There are no problems with my car today. My overall experience was positive.
