Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
SC: I own a 2001 Ford Explorer. My overall experience was positive. My vehicle was clean inside and in a good running condition when I first got it. I currently do not have any problems with my truck now. I had a female salesperson and she was good overall. I was approved for my truck the same day.
