Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
TX: I own a 2001 Ford Taurus. I worked with John and he did a very, very good job helping me. The vehicle was in good condition and clean when I got it. I was approved the same day I went in. The AC was a bit on the warm side when we got it and it was fixed for us. Overall my experience was positive.
