JD Byrider I own a 2002 FORD EXPEDITION. I took my car in for an oil change and it was serviced quickly. I paid $10 and I got paperwork. My car is doing ok, the windshield wiper fluid light keeps coming on. The customer service was fine. My overall experience was neutral because no one told me the the oil changes were not free anymore.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	OH: I own a 2003 DODGE NEON. My salesperson was Josh and the customer...	01/26/2012
	NC: I own a 1999 FORD WINDSTAR. I took my car in for an oil change, a...	01/26/2012
	AL: I own a 2000 CHRYSLER TOWN & COUNTRY. I took my car in for an oil...	01/25/2012
	WV: I own a 2003 CHRYSLER PT CRUISER. I brought my vehilce in for the...	01/26/2012
	NC: I own a 1999 PONTIAC MONTANA. My overall experience was positive....	01/26/2012
	MA: I own a 2005 HYUNDAI SANTA FE. I brought my vehilce in for a blet...	01/26/2012
	WI: I own a 2003 PONTIAC GRAND AM. I took the car in for an oil chang...	01/26/2012
	SC: I own a 2000 CHRYSLER LHS. I brought my vehicle in because it's l...	01/26/2012
	FL: I own a 2006 PONTIAC GRAND PRIX. I brought my vehilce in for an o...	01/25/2012
	WI: I own a 2004 CHRYSLER TOWN & COUNTRY. I brought my car in for an ...	01/26/2012
	TX: I own a 2004 FORD TAURUS. My overall experience was positive. I b...	01/26/2012
	OH: I own a 2005 SATURN ION. My salesperson was Jill and she was grea...	01/26/2012
	TX: I own a 2002 FORD EXPEDITION. I took my car in for an oil change and it was serviced quickly. I paid $10 and I got paperwork. My car is doing ok, the windshield wiper fluid light keeps coming on. The customer service was fine. My overall experience was neutral because no one told me the the oil changes were not free anymore.	01/26/2012
	SC: I own a 2004 MERCURY MONTEREY. I brought my vehicle in for a oil ...	01/26/2012
	TX: I own a 2007 KIA RIO. I brought my car in for an oil change. The ...	01/26/2012