Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IL: I own a 2002 OLDSMOBILE Alero. My overall experience was positive. I brought my car in for an oil change. The staff was real good to me and had the car back to me in a timely manner. It was covered under warranty and I did receive a receipt. Now, the car is running good with absolutely no problems thus far.
