Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
NJ: I own a 1999 Ford Taurus. Overall my experience was positive. My vehicle needed work on my brakes, and the customer service was good. My brakes keep grinding, and J.D. Byrider keeps telling me that there is nothing wrong with them. I still have the same problem, and I wish it was fixed. My vehicle was under warranty, and I recived paperwork.
