Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 2001 Ford Focus. My overall experience was positive. My car was clean inside when I first got it. However, my car needs brakes and the CD player ate two of my CD`s. John was my salesperson and he was alright. I was approved for my car the same day.
