J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	SC: I own a 2001 Ford Explorer. My overall experience was positive. M...	07/10/2008
	FL: I own a 2002 Ford Taurus. Christian was the salesperson that help...	07/09/2008
	IN: I own a 2000 Dodge Stratus. I brought my car in because of the alternator and I sat there waiting for 6 hours. It was not under warranty and the price I paid was not fair because I haven`t even had the car for that long. I did get a receipt. The gas cap is loose and the check engine light comes on. The staff were not very nice to me. Overall my experience was negative because the staff weren`t nice.	07/09/2008
	IN: I own a 2001 CHEVROLET Malibu. Overall my experience was positive...	07/09/2008
	MA: I own a 2002 Ford Explorer. Overall my experience was positive. S...	07/10/2008
	FL: I own a 2001 Buick Century. I took in my car for the oil change. ...	07/09/2008
	FL: I own a 2000 Ford Focus. I took in my car for something and an oi...	07/09/2008
	FL: I own a 1999 SATURN Other. I took in my car for an oil change. Th...	07/09/2008
	NC: I own a 2003 CHEVROLET Cavalier. Overall my experience was positi...	07/10/2008
	OH: I own a 2002 CHEVROLET Blazer. My overall service experience was ...	07/09/2008
	NC: I own a 2008 GMC Jimmy. Overall my experience was positive. My ve...	07/10/2008
	TX: I own a 2001 Ford Taurus. I worked with John and he did a very, v...	07/10/2008
	TN: I own a 2000 Dodge Caravan. Overall my experience was positive. M...	07/09/2008
	IL: I own a 2002 OLDSMOBILE Alero. My overall experience was positive...	07/09/2008
	OH: I own a 2008 Ford Contour. I brought the car in for a tire rotati...	07/10/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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Rating System