Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
SC: I own a 2001 Ford Taurus. My experience was positive. My salesperson was a shorter, light-skinned man who was very easy to work with. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My brakes are squeaking.
