Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2000 Ford Focus. I took in my car for something and an oil change. The car was shutting off. The car was in for couple hours. The work was covered and I did get paperwork. The car is still doing pretty much the same thing and they told my boyfriend it needs new motor mounts. The staff was good. My experience was positive.
