Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
SC: I own a 2000 CHRYSLER LHS. I brought my vehicle in because it's leaking oil and I have to put at least 1/2 a quart in a week and it was serviced quickly. It was under warranty and I did not receive paperwork. The mechanics couldn't find anything wrong with the vehicle and did not do any repairs and it is still burning oil somewhere today so I'm going to have to take it to a Dodge dealership to see if they can find the problem and fix my vehicle. The customer service was pretty good. Overall, my service experience was positive.
