How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
Positive Comment

GA: I own a 2001 Ford Taurus. I had an overall positive experience. I brought the car in because it was leaking transmission fluid and ended up getting a new radiator put in. It took about 2 days. It was covered under warranty and I got paperwork. The staff is okay. Some of them don`t seem to care and just kind of give me the run around when I ask them if they can do certain things. My car is doing fine right now.

06/25/2008

OH: I own a 1998 Mercury Grand Marq. Jeremy was the salsperson that h...

06/26/2008

WI: I own a 1999 Buick Century. My overall experience was positive. I...

06/26/2008

FL: I own a 1999 Chrysler Town & Cou. My overall experience was posit...

06/25/2008

FL: I own a 1999 OLDSMOBILE Alero. I took in my car for a new belt. T...

06/25/2008

FL: I own a 2001 Ford Taurus. My car was in for a oil change and they...

06/25/2008

OH: I own a 1999 Mercury Sable. My overall experience was neutral, be...

06/26/2008

TX: I own a 2003 CHEVROLET Impala. My sales person was Tonya and I wa...

06/26/2008

GA: I own a 2004 CHEVROLET Cavalier. Overall my experience was positi...

06/25/2008

OH: I own a 1998 Ford Taurus. Overall my experience was neutral becau...

06/26/2008

WI: I own a 2001 Dodge Durango. I had an overall positive experience....

06/26/2008

FL: I own a 2003 Pontiac Grand Am. Overall my experience was positive...

06/25/2008

PA: I own a 1999 OLDSMOBILE Intrigue. Overall my experience was posit...

06/26/2008

MI: I own a 2000 Ford Windstar. I brought my car in for a engine and ...

06/26/2008

OH: I own a 1999 CHEVROLET S-10. Overall my experience was positive. ...

06/26/2008

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7/4/2008
365,104
95%
88%


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