Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 2001 Ford Taurus. I had an overall positive experience. I brought the car in because it was leaking transmission fluid and ended up getting a new radiator put in. It took about 2 days. It was covered under warranty and I got paperwork. The staff is okay. Some of them don`t seem to care and just kind of give me the run around when I ask them if they can do certain things. My car is doing fine right now.
