JD Byrider I own a 2003 MITSUBISHI GALANT. I took my car in for a thermometer and gas guage. It was serviced quickly. It was under warranty and I got paperwork. My car is doing great and the customer service was outstanding. My overall experience was positive.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2000 BUICK REGAL. I brought my vehilce in because one of ...	01/25/2012
	IA: I own a 2004 CHEVROLET BLAZER. I brought my car in for an oil cha...	01/25/2012
	RI: I own a 2003 PONTIAC GRAND AM. My salesperon was Adolfo and he wa...	01/26/2012
	NC: I own a 2004 CHEVROLET S10. I took the truck in because the elect...	01/26/2012
	IA: I own a 2004 CHRYSLER TOWN & COUNTRY. I took my car in for the br...	01/25/2012
	SC: I own a 2007 CHEVROLET COBALT. I brought my car in for an oil cha...	01/26/2012
	OH: I own a 2002 MERCURY SABLE. I brought my car in to have a replace...	01/26/2012
	IA: I own a 2004 DODGE NEON. I brought my car in for an oil change. I...	01/25/2012
	FL: I own a 2002 CHEVROLET TRACKER. My salesperson was Chris, he was ...	01/25/2012
	PA: I own a 2005 DODGE NEON. I brought my vehicle in for a new seat b...	01/26/2012
	SC: I own a 2002 DODGE DURANGO. I brought my vehicle in for a engine ...	01/26/2012
	FL: I own a 2002 TOYOTA COROLLA. My salesperson was Solomon and the c...	01/25/2012
	PA: I own a 2002 CHEVROLET MALIBU. My salesperson was Grace and the c...	01/26/2012
	CO: I own a 2003 MITSUBISHI GALANT. I took my car in for a thermometer and gas guage. It was serviced quickly. It was under warranty and I got paperwork. My car is doing great and the customer service was outstanding. My overall experience was positive.	01/26/2012
	IA: I own a 2002 PONTIAC GRAND PRIX. I took the car in for an oil cha...	01/25/2012