Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
MI: I own a 2000 Ford Windstar. I brought my car in for a engine and brakes and it was done in a few weeks. I did have to pay for some of the bill and I did receive my paperwork. The car still stalls. The staff was ok and my experience was negative because I have had so many problems with my engine and they charged for things that were not working when I got the car.
