Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
TX: I own a 2001 Pontiac Grand Prix. I brought it in for an oil change that took about 10 minutes. It was covered and I did not get a receipt. The ABS light is on and I have already talked to them. I have not had time to bring it in yet though. The staff was good and I know them well. The experience was positive.
