Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2005 CHEVROLET Impala. I brought my car in because it was not shifiting right and it was done in a day. I paid the co-pay and I did receive my paperwork. There are no current problems with my car. The staff treated me good and my experience was neutral because of the hassle to take the car in.
