JD Byrider I own a 2002 FORD TAURUS. My overall experience was positive. I took my vehicle in because the air was not coming out of the vents and they ordered a part for it. My service was completed quickly and was under warranty. I received paperwork and the staff there were fine, Steve is great. My vehicle is ok today just cannot use air until I get the part.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	AZ: I own a 2004 PONTIAC GRAND AM. My overall experience was positive...	08/25/2010
	IA: I own a 2003 FORD TAURUS. Overall my experience was positive. Ada...	08/25/2010
	MD: I own a 2010 FORD ESCORT. Overall, my purchase experience with JD...	08/25/2010
	AL: I own a 2002 FORD TAURUS. My overall experience was positive. I took my vehicle in because the air was not coming out of the vents and they ordered a part for it. My service was completed quickly and was under warranty. I received paperwork and the staff there were fine, Steve is great. My vehicle is ok today just cannot use air until I get the part.	08/25/2010
	OH: I own a 2001 FORD ESCAPE. Overall, my service experience with JD ...	08/25/2010
	IL: I own a 2003 PONTIAC AZTEK. My overall experience was positive. M...	08/25/2010
	FL: I own a 2003 FORD RANGER. My overall experience with JD Byrider w...	08/25/2010
	AL: I own a 2000 DODGE DURANGO. My overall experience was very positi...	08/25/2010
	OH: I own a 2003 FORD TAURUS. Overall my experience with J.D. Byrider...	08/25/2010
	WI: I own a 2003 DODGE CARAVAN. Overall my experience was positive. M...	08/26/2010
	OH: I own a 2005 FORD ESCAPE. Overall, my purchase experience was pos...	08/26/2010
	PA: I own a 2010 FORD TAURUS. My salesperson was Lori the blonde girl...	08/26/2010
	IN: I own a 2001 CHEVROLET CAVALIER. My experience was neutral becaus...	08/25/2010
	IL: I own a 2003 CHEVROLET S10. My overall experience was positive. M...	08/25/2010
	AL: I own a 2000 DODGE CARAVAN. My overall experience was really posi...	08/25/2010