Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
FL: I own a 2002 CHEVROLET Malibu. Overall my experience was positive. My vehicle needed an oil change, and the service lasted for about 30 minutes. My vehicle was under warranty, and I received paperwork. I think it is time for another oil change, becuase it has been a while since my last one. I want to state that your staff has good customer service.
