J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	GA: I own a 2001 Ford Taurus. I had an overall positive experience. I...	06/25/2008
	OH: I own a 1998 Mercury Grand Marq. Jeremy was the salsperson that h...	06/26/2008
	WI: I own a 1999 Buick Century. My overall experience was positive. I...	06/26/2008
	FL: I own a 1999 Chrysler Town & Cou. My overall experience was posit...	06/25/2008
	FL: I own a 1999 OLDSMOBILE Alero. I took in my car for a new belt. T...	06/25/2008
	FL: I own a 2001 Ford Taurus. My car was in for a oil change and they...	06/25/2008
	OH: I own a 1999 Mercury Sable. My overall experience was neutral, because the length of time it took to get the car but at the same time they rushed through all of the paperwork. My salesperson was Almarie who was very niec to me. It took well over four hours to be approved for the car. The car was in nice shape when I first bought it and it seems to be okay for me today. I just have a hard time with my wheelchair and trying to put it in the car.	06/26/2008
	TX: I own a 2003 CHEVROLET Impala. My sales person was Tonya and I wa...	06/26/2008
	GA: I own a 2004 CHEVROLET Cavalier. Overall my experience was positi...	06/25/2008
	OH: I own a 1998 Ford Taurus. Overall my experience was neutral becau...	06/26/2008
	WI: I own a 2001 Dodge Durango. I had an overall positive experience....	06/26/2008
	FL: I own a 2003 Pontiac Grand Am. Overall my experience was positive...	06/25/2008
	PA: I own a 1999 OLDSMOBILE Intrigue. Overall my experience was posit...	06/26/2008
	MI: I own a 2000 Ford Windstar. I brought my car in for a engine and ...	06/26/2008
	OH: I own a 1999 CHEVROLET S-10. Overall my experience was positive. ...	06/26/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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