J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	IN: I own a 2002 Ford Taurus. I brought my car in because the transmi...	07/09/2008
	OH: I own a 2005 Ford Taurus. My overall experience was positive. My ...	07/09/2008
	TX: I own a 2004 Dodge Stratus. Overall my experience was positive. T...	07/10/2008
	TX: I own a 1999 CHEVROLET Malibu. Overall my experience was positive...	07/10/2008
	OH: I own a 2001 Ford Taurus. My sales person was Ronald and I was ap...	07/09/2008
	AZ: I own a 2000 CHEVROLET Malibu. My sales person was Joel and I was...	07/09/2008
	TX: I own a 1998 Ford Explorer. I brought it in for an oil change tha...	07/10/2008
	IN: I own a 1999 Ford Ranger. Overall my experience was positive. My back window was leaking, so I needed service. Your service department had AAA work on my window, and they left black gunk all over my window. I do not appreciate that, and I plan on talking to the service manager. I make my payment on time all the time, so I do not like that. Your service staff always does a really good job. My vehicle was under warranty, and I did not receive paperwork.	07/09/2008
	AL: I own a 2001 Ford F-150. Overall my experience was positive. My s...	07/09/2008
	TX: I own a 2001 Mitsubishi Galant. I brought it in for an oil change...	07/10/2008
	KY: I own a 2001 CHEVROLET Cavalier. Overall my experience was positi...	07/09/2008
	AL: I own a 2002 OLDSMOBILE Other. Barnie worked with me and he treat...	07/10/2008
	GA: I own a 2003 CHEVROLET Malibu. My saleperson was Marilyn. The car...	07/09/2008
	SC: I own a 1999 Mercury Villager. Overall my experience was positive...	07/10/2008
	TX: I own a 2001 Pontiac Grand Prix. I brought it in for an oil chang...	07/10/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/20/2008

	369,371

	95%

	88%

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Rating System