Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
IA: I own a 2004 DODGE NEON. I brought my car in for an oil change. It was serviced quickly. It was free. I did not get paperwork. The car is doing fine. The customer service was good. Overall, my service experience was positive.
