JD Byrider I own a 2006 MERCURY MARQUIS. My overall experience was positive. I brought my car in for the suspension and the service was completed quickly. I paid for it and it was a reasonable price. I did get a receipt or paperwork back. The staff was really good as far as customer service. I have no complaints against them. There are no problems with my car today.

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2006 MERCURY MARQUIS. My overall experience was positive. I brought my car in for the suspension and the service was completed quickly. I paid for it and it was a reasonable price. I did get a receipt or paperwork back. The staff was really good as far as customer service. I have no complaints against them. There are no problems with my car today.	01/25/2012
	MA: I own a 2007 DODGE CALIBER. My salesperson was Chris and the cust...	01/26/2012
	FL: I own a 2002 MERCURY SABLE. I brought my vehilce in because the s...	01/25/2012
	FL: I own a 2001 CHRYSLER PT CRUISER. I brought my vehilce in for my ...	01/25/2012
	IA: I own a 2000 CHRYSLER CHRYSLER 300M. I took my car in for an oil ...	01/25/2012
	FL: I own a 2004 FORD TAURUS. I brought my vehilce in for an oil chan...	01/25/2012
	SC: I own a 2005 DODGE DURANGO. I brought my vehicle in for a oil cha...	01/26/2012
	OH: I own a 2001 FORD TAURUS. I brought my car in for an oil change a...	01/26/2012
	IA: I own a 2001 CHRYSLER TOWN & COUNTRY. I brought my vehicle in for...	01/25/2012
	TX: I own a 1998 FORD EXPLORER. I brought my vehilce in for the water...	01/26/2012
	WV: I own a 2003 KIA OPTIMA. My salesperson name was Blake. He was ve...	01/26/2012
	AL: I own a 2006 CHRYSLER PT CRUISER. I took the vehicle in to have t...	01/26/2012
	WI: I own a 2003 DODGE CARAVAN. I took the van in because the brakes ...	01/26/2012
	TX: I own a 2003 OLDSMOBILE ALERO. I brought the car in for an oil ch...	01/26/2012
	GA: I own a 2005 CHEVROLET CAVALIER. I brought my vehicle in for a oi...	01/25/2012