J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WI: I own a 2001 Ford Explorer. I had an overall positive experience....	07/31/2008
	IN: I own a 2004 Pontiac Grand Am. My sales person was Mike. I was th...	07/30/2008
	MA: I own a 1999 CHEVROLET Blazer. I brought my car into the shop to ...	07/31/2008
	OH: I own a 2000 Ford Explorer. I had an overall positive experience....	07/30/2008
	WV: I own a 2003 KIA Spectra. Alicia worked with me and she did a fin...	07/31/2008
	FL: I own a 2000 Ford Focus. My car had a leak and every time it rain...	07/30/2008
	TN: I own a 2001 Ford Explorer. Overall my experience was positive. M...	07/30/2008
	MI: I own a 1999 CHEVROLET Lumina. I brought my car in for a battery ...	07/30/2008
	MI: I own a 1999 Buick Century. My overall experience was neutral due...	07/30/2008
	WV: I own a 2000 Pontiac Grand Am. Overall my experience was positive...	07/31/2008
	WI: I own a 2003 CHEVROLET Impala. Overall my experience was neutral because my vehicle is now making a noise when I am in reverse. I brought my vehicle in for a check up and it took about an hour to service. The service was under warranty and I was not given any paperwork or receipts for the service done. The customer service was alright towards me. The only problem that I am aware of is the noise when I am in reverse.	07/31/2008
	IN: I own a 2002 Ford Taurus. My overall experience was positive. I t...	07/30/2008
	GA: I own a 2000 Jeep Cherokee. Overall my experince was positive. My...	07/30/2008
	MA: I own a 2004 Ford Taurus. Overall my experience was positive. Sam...	07/31/2008
	IN: I own a 1999 OLDSMOBILE Silhouette. I brought my car in for a war...	07/30/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	8/7/2008

	375,305

	95%

	89%

Do you have sales or service feedback about a dealership to submit?
Rating System