Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
PA: I own a 1997 OLDSMOBILE Cutlass. I took the car to the service center to have a new master cylinder put on. I didnt get the car back till a week later, because they had to order parts. I didnt have to pay for anything, but they gave me a receipt back. The staff treated me good. The radio didnt work when I got it back but it was just a blown fuse. Overall my experience was positive.
