J.D. Byrider Facts

How We Gather Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WV: I own a 2001 Ford Taurus. Overall my experience was positive. I n...	06/26/2008
	AL: I own a 2001 Ford Taurus. My sales person was Freddy. I was there...	06/26/2008
	NM: I own a 2003 CHEVROLET Cavalier. Overall my experience was positi...	06/26/2008
	WV: I own a 2000 CHEVROLET PRIZM/LSI. Overall my experience was posit...	06/26/2008
	MA: I own a 2001 Pontiac Grand Am. Overall my experience was positive...	06/26/2008
	FL: I own a 1998 CHEVROLET S-10. My overall experience was positive. ...	06/25/2008
	MI: I own a 2000 CHEVROLET Venture. I brought my car in for a noise i...	06/26/2008
	OH: I own a 1998 OLDSMOBILE Silhouette. Overall my experience was pos...	06/26/2008
	OH: I own a 2000 Buick Century. My overall experience was positive. M...	06/26/2008
	AL: I own a 1997 CHEVROLET Malibu. My car was in for the front end al...	06/25/2008
	FL: I own a 2003 Ford Taurus. My car was in for my breaks,roaters, my...	06/25/2008
	FL: I own a 2003 Ford Focus. My overall experience was positive. I br...	06/25/2008
	GA: I own a 2004 CHEVROLET Cavalier. Overall my experience was positi...	06/25/2008
	FL: I own a 2002 Dodge Durango. I brought my car in for a window and ...	06/25/2008
	WV: I own a 1998 Buick LeSabre. Overall my experience wa spositive. I can`t remember the name of my salesperson, but he was an older black male. The customer service staff was really good to me. The vehicle was in good condition when i recieved it. It only took about a hour to get approved for my loan. I have been having problems with the chech engine light coming on, but I`ve already made an appointment to get it fixed.	06/26/2008

1 : 2 : 3 : 4 : 5 : 6 : 7 : 8 : 9 : 10 : 11 : 12 : 13 : 14 : 15


	7/4/2008

	365,104

	95%

	88%

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