Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
GA: I own a 2002 Pontiac Grand Am. Overall my experience was positive. I brought my vehicle in because it was overheating. It took about 4 days for them to service the vehicle. The service was under warranty, and I did recieve paperwork after it was completed. The customer service staff is always pretty good. I haven`t had any problems with my vehicle since.
