Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
We track our performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
OH: I own a 1998 Ford Escort. My car was in for service for a censor and the transmission. They completed the service the same day. The employees were good I have never had any problems with them. The service was partial under warranty. They did give me paper work. My overall experience was positive.
