How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	FL: I own a 2000 BUICK LESABRE. Overall my experience was positive. I brought my vehicle in for an oil change. The service was completed quickly. I did have to pay $5; however, I felt that was a reasonable price. I did receive paperwork. The customer service was fine. My vehicle is doing fine today.	07/21/2010
	OH: I own a 2000 DODGE CARAVAN. Overall my purchase experience was po...	07/22/2010
	CO: I own a 2004 HYUNDAI SONATA. I brought the car in the shop for a ...	07/22/2010
	TX: I own a 2002 DODGE DURANGO. Overall my purchase experience was po...	07/22/2010
	TX: I own a 2002 CHEVROLET TRAILBLAZER. Overall my purchase experienc...	07/22/2010
	IL: I own a 2000 DODGE CARAVAN. I took the car to teh service center ...	07/21/2010
	AZ: I own a 2003 FORD TAURUS. Overall my purchase experience with JD ...	07/22/2010
	PA: I own a 2003 CHEVROLET CAVALIER. Kim was the name of my salespers...	07/22/2010
	FL: I own a 2000 SATURN SL2. My overall service experience was positi...	07/21/2010
	FL: I own a 2005 FORD FOCUS. I took the car to the service center bec...	07/21/2010
	IA: I own a 2004 CHEVROLET MALIBU. Overall my service experience was ...	07/21/2010
	OH: I own a 2003 CHEVROLET ASTRO VAN. My overall service experience w...	07/22/2010
	IN: I own a 2002 BUICK RENDEZVOUS. My sales person was Scott. I was a...	07/21/2010
	FL: I own a 2001 MERCURY MARQUIS. Ken was the salesperson I had and h...	07/21/2010
	IN: I own a 2003 SATURN ION. My sales person was J.T. It took forever...	07/21/2010