How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	JD Byrider Customer Comment from one of our Dealerships in Florida...	02/01/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Massachusetts...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	02/01/2012
	I own a 2007 CHRYSLER TOWN & COUNTRY. I brought my car in for the wheel bearing and it was serviced quickly. It was under warranty and I did get paperwork for it. This was the second time that I took the car in for the same problem. It was not the fault of the garage people but just faulty parts that they were ordering. Today I do have to take my car in but it is for something else. The customer service was awesome. Overall, my service experience was positive.	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	02/02/2012
	JD Byrider Customer Comment from one of our Dealerships in Michigan...	02/02/2012