How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	TX: I own a 2007 DODGE CARAVAN. My salesperson was Jerry and he was v...	09/02/2010
	TX: I own a 2004 FORD CROWN VICTORIA. My salesperson was Pete and he ...	09/02/2010
	MA: I own a 2004 PONTIAC GRAND AM. Overall my experience was positive...	09/02/2010
	AL: I own a 2003 PONTIAC GRAND AM. Overall my experience was positive...	09/01/2010
	VA: I own a 2004 NISSAN SENTRA. Overall my experience was pretty posi...	09/02/2010
	AL: I own a 2004 FORD TAURUS. Overall, my service experience was posi...	09/01/2010
	PA: I own a 2003 CHEVROLET MALIBU. My overall experience was positive...	09/02/2010
	WI: I own a 2002 DODGE CARAVAN. My salesperson was EJ and he was grea...	09/02/2010
	GA: I own a 2000 BUICK LESABRE. My overall experience was positive. M...	09/01/2010
	GA: I own a 2004 CHRYSLER TOWN & COUNTRY. My overall experience was p...	09/01/2010
	WI: I own a 2003 SATURN SL2. My overall experience was positive. Bria...	09/02/2010
	NC: I own a 2000 BUICK CENTURY. My overall experience was positive. M...	09/02/2010
	IA: I own a 2003 DODGE CARAVAN. Overall, my purchase experience with ...	09/01/2010
	IN: I own a 2000 PONTIAC GRAND PRIX. My sales person was a man who sat in the closest office to the right. I was approved within 30 minutes. The car was clean and in good condition when I got it. There is one problem with the engine light being on. The staff there were really good. My experience overall was positive.	09/02/2010
	WI: I own a 2001 CHEVROLET MONTE CARLO. My experience was neutral bec...	09/02/2010