How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	KY: I own a 2004 BUICK RENDEZVOUS. My experience was positive. Montez...	09/02/2010
	IL: I own a 2001 PONTIAC MONTANA. Overall my experience with J.D. Byr...	09/01/2010
	IN: I own a 2001 MERCURY SABLE. Overall, my service experience was po...	09/02/2010
	NM: I own a 2003 BUICK CENTURY. Overall my experience with J.D. Byrid...	09/02/2010
	FL: I own a 2000 FORD EXPEDITION. My salesperson was Dawn, and she wa...	09/01/2010
	PA: I own a 2003 CHEVROLET MALIBU. My sales person was Michelle. The ...	09/02/2010
	WI: I own a 2003 SATURN ION. My salesperson was EJ and he was ok. My ...	09/02/2010
	WI: I own a 2001 FORD WINDSTAR. My experience was positive. My salesp...	09/02/2010
	NC: I own a 1999 FORD EXPLORER. My overall experience was positive. My salesperson's name was Kim and she was great as far as customer service. My truck was clean but not in good condition. My CD player doesn't work, the window is stuck. I was approved that same day.	09/02/2010
	PA: I own a 2000 PONTIAC GRAND AM. My overall experience was positive...	09/02/2010
	MS: I own a 2002 PONTIAC SUNFIRE. My salesperson's office was right w...	09/02/2010
	AL: I own a 2003 PONTIAC GRAND AM. Overall my experience was positive...	09/01/2010
	TX: I own a 2004 FORD CROWN VICTORIA. My salesperson was Pete and he ...	09/02/2010
	IA: I own a 2005 CHRYSLER SEBRING. Overall, my purchase experience wa...	09/01/2010
	KY: I own a 2006 CHEVROLET IMPALA. My overall experience was positive...	09/02/2010