How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	JD Byrider Customer Comment from one of our Dealerships in Texas...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Illinois...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in West Virgina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Wisconsin...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Michigan...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Texas...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in South Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Wisconsin...	05/10/2012
	I own a 2004 KIA SEDONA. I brought my vehicle in for the air conditioner and it was serviced quickly. It was under warranty and I received paperwork. The vehicle had to have more work done, but I took it somewhere else because it wasn't under warranty, and the customer service was good. Overall, my service experience was neutral because the work wasn't under warranty.	05/10/2012