Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
I own a 2003 SATURN VUE. I brought my car in for an oil change. The service was completed quickly and was covered under warranty. I got paperwork. The staff was good and the car is doing fine. Overall my experience was positive.
