How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	WI: I own a 2002 CHEVROLET CAVALIER. Overall my experience was positive. I...	09/02/2010
	IA: I own a 2003 BUICK CENTURY. Overall, my purchase experience with JD By...	09/01/2010
	TX: I own a 2001 FORD TAURUS. My salesperson was Pete and he was excellent...	09/02/2010
	OH: I own a 2002 CHEVROLET BLAZER. Overall my experience was positive. I b...	09/02/2010
	TN: I own a 2001 BUICK LESABRE. My salesperson was Andrew, and he was grea...	09/02/2010
	IN: I own a 2005 CHEVROLET IMPALA. Overall, my service experience was posi...	09/02/2010
	AL: I own a 2004 DODGE NEON. Overall, my service experience was positive. ...	09/01/2010
	TX: I own a 2007 CHRYSLER SEBRING. Overall, my purchase experience with JD...	09/02/2010
	TX: I own a 2003 FORD FOCUS. My overall service was negative because they ...	09/02/2010
	MA: I own a 2000 BUICK LESABRE. Overall my experience with J.D. Byrider wa...	09/02/2010
	MI: I own a 2003 CHEVROLET MONTE CARLO. My experience was positive. Brett ...	09/02/2010
	FL: I own a 2001 NISSAN ALTIMA. My overall experience was positive. Loring...	09/01/2010
	MI: I own a 2002 DODGE CARAVAN. My overall experience was positive. My sal...	09/02/2010
	TX: I own a 2005 NISSAN ALTIMA. My sales person was Kenneth. I was approve...	09/02/2010
	IL: I own a 1999 CADILLAC DEVILLE. Overall, my purchase experience with JD...	09/01/2010