How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	I own a 2009 FORD TAURUS. My salesperson was Ray. The customer service was friendly . The car has really bad smoke damage on the inside of the car, and one of the tires keeps losing air. I made an appointment to have them fix those issues on Monday, other than that the car is doing really good. I was approved the same day. Overall my purchase experience was positive.	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Massachusetts...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Wisconsin...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Missouri...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Illinois...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Missouri...	05/10/2012