How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Massachusetts...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Wisconsin...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in North Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	I own a 2002 CHEVROLET MONTE CARLO. My overall experience was positive. I brought my car in for an oil change. The service was completed quickly. It was covered by the warranty and I did get a receipt back. The staff was really good as far as customer service. They're still trying to track the oil leak down.	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Illinois...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Missouri...	05/10/2012