How JD Byrider Gathers Data -- and Why

Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.

JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.

	I own a 2000 OLDSMOBILE SILHOUETTE. I brought my car in for an oil change and it was serviced quickly. I had to pay a reasonable price and I do not remember if I received paperwork, but I did receive a sticker in the windsheild reminding me of my next service. My car is doing pretty good today and the customer service was very good. Overall, my service experience was positive.	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Virginia...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Pennsylvania...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in South Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Michigan...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Massachusetts...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Rhode Island...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Nevada...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Colorado...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Ohio...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in South Carolina...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in California ...	05/10/2012
	JD Byrider Customer Comment from one of our Dealerships in Illinois...	05/10/2012