Every day, trained telephone interviewers call approximately 400 J.D. Byrider customers from across our national network of dealerships to ask them a list of questions about their experience with our company. The results are tabulated every night and provided to franchisees the next morning. And now those same results are available to you.
JD Byrider tracks performance carefully because we know that many of our customers are financially vulnerable. If things aren’t going smoothly for them, we want our managers to step in quickly and make things right.
I own a 2004 FORD RANGER. I brought my vehicle in because of an oil change and it was serviced quickly. I had to pay a fair price and I did get paperwork. The vehicle is doing good and the staff was good. Overall my service experience was positive.